Aiza Shopping Site  

 our priority is customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns Policy

• You have 7 calendar days to return an item from the date you received it.

• To be eligible for a return, your item must be unused and in the same condition that you received it.

• Your item must be in the original packaging.

• Your item needs to have the receipt or proof of purchase.

2. Non-Returnable Items

• Certain items like undergarments, cosmetics, or sale/clearance items are not eligible for return or exchange for hygiene and business reasons.

3. Refund Process

• Once we receive your item, we will inspect it and notify you that we have received your returned item.

• If your return is approved, we will initiate a refund to your original method of payment (or via EasyPaisa/JazzCash for COD orders).

• You will receive the credit within a certain amount of days, depending on your card issuer’s policies or banking process.

4. Shipping for Returns

• You will be responsible for paying for your own shipping costs for returning your item.

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Damaged Items

• If you receive a damaged or defective product, please contact us immediately at [apna-whatsapp-number] with photos of the product for a quick exchange or refund.

6. Contact Us

• If you have any questions on how to return your item to us, contact us at:

• Email: [apna-email@example.com]

• WhatsApp: [apna-whatsapp-number]